We take our 30 day returns policy, no quibble guarantee very seriously here at Jersey Beauty!
Questions or Contacting Support
If you have any questions whatsoever, then please do get in touch - we have an excellent team who would love to help you anyway that they can. Simply email us at [email protected] or call us on 0151 329 2275
If you are still on the website, you can cancel your order on-line at any point up to the completion of the payment section at the checkout.
Beyond this point please email or call our customer services department [email protected] or 0151 329 2275 quoting your order number. We do offer a full 90 day guarantee, so please let us know before then. And, of course, your statutory rights are not affected.
If your order has already been shipped, please return it to us following the refund procedure above.
We're really sorry if you get your goods damaged! We do send out the product in some sturdy boxes, but occasionally there is some damage. Just send us an email to [email protected] or call us on 0151 329 2275 and we'll arrange for a new, undamaged product to be sent to you as soon as we can as well as send you a returns label for the damaged stuff.
If your delivery address is outside of the European Union, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; The Jersey Company advises each customer to contact their local customs office for further information. Please note that your goods may be sent to you in instalments.
If we have not answered your question, please contact us by one of the methods below. We will be pleased to help:
Jersey Beauty Company 19A The Matchworks 140 Speke Road Liverpool L19 2RF United Kingdom