Returns
Welcome
We take our 30 day returns policy, no quibble guarantee very seriously here at The Jersey Company!
UK Customers
Please email us at [email protected] quoting your order number. Let us know what you are returning (and we'd really appreciate it if you let us know why you are returning it too). We will then email you a returns label which you can print off.
Once complete, repackage your item in the original box, attach the label securely and drop the box in at your local post office.
Non-UK Customers
Please simply return the item to us! Include your name and address as well as the order number so we can track it, and send it to:
The Jersey Company
19A The Matchworks
140 Speke Road
Liverpool
L19 2RF
United Kingdom
Refund
We offer refunds in two ways and you can choose whichever is more convenient for you. Firstly, we can refund directly to the card you used during the payment process if you’ve let us know within 30 days or, if you are planning to purchase your next batch of products soon or if the refund is between 30 – 90 days, we can simply send you a voucher code for the full amount, ready to use when you next order (this helps us to keep our costs low too).
All our products come with a 30 day guarantee. So you can shop with us with complete peace of mind. If there is any reason whatsoever that you are not totally satisfied with your purchase just return it to us within the 30 days for a full NO QUIBBLE refund or exchange. This does not affect your statutory rights.
If you return something because of an error on our part or because it's damaged or defective, we'll refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us .
Unfortunately, for reasons of hygiene, we cannot replace goods if the seals have been broken, unless they are faulty.
Questions or Contacting Support
If you have any questions whatsoever, then please do get in touch - we have an excellent team who would love to help you anyway that they can. Simply email us at [email protected] or call us on 0845 833 6387 (or if you are outside the UK: +44 845 833 6387)
Cancelling Orders
If you are still on the website, you can cancel your order on-line at any point up to the completion of the payment section at the checkout.
Beyond this point please email or call our customer services department [email protected] or 0845 833 6387 quoting your order number. We do offer a full 90 day guarantee, so please let us know before then. And, of course, your statutory rights are not affected.
If your order has already been shipped, please return it to us following the refund procedure above.
Damaged Goods
We're really sorry if you get your goods damaged! We do send out the product in some sturdy boxes, but occasionally there is some damage. Just send us an email to [email protected] or call us on 0845 833 6387 and we'll arrange for a new, undamaged product to be sent to you as soon as we can as well as send you a returns label for the damaged stuff.
Small Print
If your delivery address is outside of the European Union, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; The Jersey Company advises each customer to contact their local customs office for further information. Please note that your goods may be sent to you in instalments.
Further Questions
If we have not answered your question, please contact us by one of the methods below. We will be pleased to help:
The Jersey Company
19A The Matchworks
140 Speke Road
Liverpool
L19 2RF
United Kingdom
Email: [email protected]
Tel: +44 (0) 845 833 6387
