| Order Value | Price | Method | Timing |
|---|---|---|---|
| UK - Orders under £30 | £2.99 | Hermes - Standard | 3 - 5 working days for orders placed before 12pm |
| UK - Orders £30 - £99.99 | FREE | Hermes - Standard | 3 - 5 working days for orders placed before 12pm |
| UK - Orders under £100 | £3.99 | Hermes - Express | 1 - 2 working days for orders placed before 3pm |
| UK - Orders £100 or more | FREE | Hermes - Express | 1 - 2 working days for orders placed before 3pm |
| Europe - All Orders | £4.99 | Hermes DDP Service | 5 - 7 working days for orders placed before 12pm |
All our UK packages are sent out in the safe hands of Hermes using their Tracked Service. Orders over £30 have free delivery which we hope will be in your hands ready to be unwrapped within 3-5 working days. Order under £30 require a £2.99 postage charge.
If you spend over £100 you automatically qualify for upgraded shipping with the Tracked Express Service from Hermes, this speedy service means your product should be with you within 1-2 working days.
If you are in a hurry to get your products you can pay £3.99 per order for the Tracked Express Service from Hermes (arrives in 1-2 working days).
All UK parcels can be tracked online here with the tracking number that is emailed to you when your order has been shipped.
Please note, Jersey Beauty Company can not be held responsible for packages going missing on customers properties when instructions have been left to leave in a safe place.
For our European customers, your shopping experience will not be impacted by the recent changes, and you will be able to continue to place orders as usual. We send orders to EU countries via Hermes to ensure you get your order as quickly as possible (minimum 5-7 working days). Please note, there are no additional fees for orders which are shipped to the European Union (EU). If duty applies to your order, it will be delivered duty paid (DDP). This means that taxes and fees have been paid and settled for you. Should you be contacted by your local customs office and asked to pay any fees please contact our Customer Service Team by emailing [email protected]
We’ve worked hard with our couriers to avoid any delays, however as they adapt to new regulations there may still be some delays. We will do our best to let you know as soon as possible if there are any further delays.
Once your order has been shipped you will receive an email with a tracking number. You can track your order here
| Order Value | Price | Method | Timing |
|---|---|---|---|
| Europe - All Orders | £4.99 | DDP Tracked Service | 5 - 7 working days for orders placed before 12pm |
A minimum spend is required for free delivery, please see the tables above for more information.
We strive every day to post as many orders as we can. Usually that means that most orders get posted the same day if ordered before 12pm. If you order around that time or after the odds are that we will send it out the next day. Occasionally we might have to wait a day or so for some stock to arrive but that is only on a few occasions.
We will send you an email once your order has been shipped so you'll know that is on its way to you.
We cannot class a parcel as lost unless at least 15 working days have passed for UK orders, 20 workings days have passed for EU order and 25 working days have passed for items sent to the rest of Europe.
The UK has left the EU as of 31st January 2020. For our European customers, outside of the UK, Brexit will not change your Jersey shopping experience. Changes, if any will not take effect until after December 2020. Even then, the changes are unknown. As soon as we have any updates, we will let all our lovely customers know. The good news is you can continue shopping as normal and receiving your happy parcels in the usual way.
