If you have any questions whatsoever, then please do get in touch - we have an excellent team who would love to help you anyway that they can. Simply email us at support@thejerseycompany.co.uk
We aim to respond within 48 hours (please allow additional time during holiday periods including Christmas and Bank Holidays).
Cancelling Orders
If you are still on the website, you can cancel your order online at any point up to the completion of the payment section at the checkout.
Beyond this point please email support@thejerseycompany.co.uk quoting your order number.
Returning Orders
If you’ve returned your order, please allow 10 days from the date you returned your order for it to be processed. Once your return has been processed, we will send you an email to let you know. If 10 days has passed, please contact our Customer Service Team who will be able to help further.
We're really sorry if you get your goods damaged! We do send out the product in some sturdy boxes, but occasionally there is some damage. Just send us an email to support@thejerseycompany.co.uk and we'll arrange for a new, undamaged product to be sent to you as soon as we can as well as send you a returns label for the damaged stuff.
If your delivery address is outside of the European Union, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; The Jersey Company advises each customer to contact their local customs office for further information. Please note that your goods may be sent to you in instalments.
If we have not answered your question, please contact us by one of the methods below. We will be pleased to help:
Jersey Beauty Company
Archway House
105a High Street
Berkhamsted
Herts
HP4 2DG
United Kingdom
