Hey, welcome to the Jersey Beauty Company. Like you, we love skincare. In fact, we’re full of passion for all things health and beauty. You’ll find some of the greatest skin education and beauty products, when you browse our blog and website. But first, here are a few beauty-industry habits that you won’t find at the Jersey Co:
It’s a happiness thing: true happiness comes from recognising existing beauty – not achieving flawless, photo-shopped perfection. That’s why we won’t exclude you on account of your age, skin type or shape. We are devoted advocates of Happy Remarkable You (the you you happen to be.)
If you want to discover which beauty products are right for you and enjoy shame-free skincare, you’ve found the right place. Join our Jersey family and begin to embrace your unique beauty, at every stage of life.
"My first order just arrived promptly today. Really impressed. Will definitely be placing another order! Loved the friendly communication. Many thanks"JANE, London
"I am just writing to say what excellent customer service and extra fast delivery I have received from your company. superb service, I will definitely use your company again and will recommend you"ALISTAIR, United Kingdom
"WOW ! It was on the doorstep the very next day! amazing !! Fantastic service guys. Will def use you from now on. Can't recommend you enough. Sweeties were fab. nice touch. Outstanding. many thanks."LORRAINE, United Kingdom
You need to contact a customer service team, to ask a question about something that you purchased recently.
Feelings? Well, you are a little tense. After all, past experience with online customer service teams has been disappointing… to say the least. What should be a crazy simple return, or an easy query, ends in stress.
You are passed down a never-ending chain of employees. It seems like you are an inconvenience. Nothing is resolved.
At Jersey Beauty Company, customer service is priority for the entire company. We’ve ditched words like ‘manager’ and ‘boss’ (that’s not our style) and instead every single team member is responsible for upholding the company family values.
What does that mean? Read on and you might be surprised.
Most companies have incredible visions to save the world, make lots of money and blow competition away. This is “Vision Based Leadership.” For these companies, vision is priority.
At JBC, “Values Based Leadership” inspires us. Simply put, we care more about our values than chasing vision. Putting others before ourselves is crucial. We will treat you like we treat each other, with the service we would like but rarely encounter. Scroll down for more of what keeps us motivated...
You can’t have Values Based Leadership without a set of… values, of course!
Our values are really (really) important to us – they make us the kind of people we are. So read them and read them some more to get to know what makes us tick, floats our boats and drives us to LEAP out of bed on a morning, eager to serve Happy Remarkable You.
We believe that people shapes are human shapes with knobbly bits and curvy bits, smooth bits and bumpy bits, odd bits and equal bits. So we will ignore industry hype and create a new definition of beauty where individuality is king, self esteem is queen & where being human is being ourselves. There will be no products wrapped up with lies & mythical powers. We will value difference & encourage potential and our team and our customers will know that being themselves is exactly how we like them.
We believe that life can be a happy adventure when faced with courage. So we will be generators of the new and discoverers of ideas, questioners of the default and searchers of solutions, brave adventurers of thought and communicators of ideas. Our space is our own to shape and reshape so we will shape it with courage and conviction.
We believe that giving is good, very good. So we will strive to make a difference (even a teeny tiny one) every day to our team, to our customers and those in need of a helping hand. Our eyes will spy opportunities to do good stuff. We will not just think in pounds and pence nor virtual people & warehouse boxes. People are human beings and human doings and sometimes, just sometimes, they need a helping hand. We like people.
We believe in being honest and open without flannel or fluff. So we will extend the warmest of welcomes, provide a listening ear & a thoughtful reply. Yes will mean yes and no will mean no, there will be no bluster or rubbish or nonsense. We will treat our customers exactly like each other, with the service we'd like but rarely encounter. Our customers will feel 10 feet tall & we will sleep soundly in our beds knowing that life is good.
We believe that we are one of the gang and one of a kind all at the same time. So we will embrace our individuality and our collective whole to see potential in ourselves and each other. There are no lonely I's or Me's. We are individually amazing and collectively astounding. Maybe, just maybe we can be collectively, outstandingly, amazingly individual together. We like together better. Team feels good.
We believe that belly laughs should be administered daily. Life is better with added smiles. So, we will find our funny bones and tickle those ribs, lubricate our laughter and become masters of mischief. We will continue our quest to seek laughs and adventure, fun times and mischief, naughtiness and the silly. We will know when to work hard and master the mundane. Planet Work will be a great place to inhabit where likeminded people reside and a daily adventure is always guaranteed. If we are happy, our customers are happy. And that makes us very happy indeed.
We believe that happiness is contagious, so we will work tirelessly to deliver great, happy service everyday. By great we mean exceptionally exceptional with a cherry on top. Easy Street is not our bag, we will climb mountain unthinkable and swim lake impossible to go those extra miles. Happiness will be delivered daily with service that sticks and spreads quicker than quick.